Refund And Return Policy
1After-sales serwice contact informatior1. E-mail: [email protected]
Refund And Return Policy
2. Response time: reply your message within24 hours
2. Item Shipping and When You can Receive lt1. ship within 72 hours after your payment2. Estimated arrival:3. Hong Kong: 3 days4. North America: 5-7 days5. Europe: 5-10 daysTActud delivery time: We wil delver the goods to vou in strict accordonce with the delvey time if we cannot delver the noods on the scheduied delver'me due to special reasons we wil contact you by phone or emat ater sales and negotiate the tinal delvery time. Ater obtaining your consent we wilcontinue to ship to you. lf you do not agree to the new shipping time, we will refund you.
1. Actual transportation and arrival time: We will give priority to the fastest logistics to deliver the goods to you, but the logistics will be transported to theport and then transferred to your hands by your local courier. We cannot effectively control this process, so the actual arrival The time should bebased on your receipt of the goods, But you don't have to worry about it we have already prepared a complete after-sales solution. Once you do noteceive the coods within the estimated time, please contact us.we wil nedotiote a solution with vou. for which we have aiso proposed 3 sotutions fo
you to choose.
2. Due to the delay in the transportation of the goods, we will make certain compensation to you aftervou finally sian for receipt. Note: We will calculatethe final delivery time of your product based on the first delivery time, not the time of vour fingl receiptavoid seekina compensation forintentional delay in receipt, please understand.
3. lf you don't want the goods because of delayed delivery, you can refuse to sign for the items and contact us.When we verify that the logistics status isrefused to sign for or returned, we will refund you as soon as possible.4. If you have other demands, please contact us for negotiation
3 ouality Assurance and Repair
.We promise vou a90- day qualty quarantee. During this period if your product has any guality problems,we wil return it for you free of charge2 Since any product has ts serice ife, after a long period of storage or use due to factors such as wear and tear or material aging,the guality of theproduct may decline and non-human damage may occur. Therefore, if you have problems with product guality or non-human damaae within g0days after 30 days, we promise to repair for free.You can contact us emal: [email protected]) to obtain the repair address and repalrdetails of the product, andsend the product Give it to us and we'll send it back for you when it's repaired.i,in the case of the above conditions and the item cannot be repdired. we provide vou with 2 solutions
1. Replace the same new product for you with
2. if the product has been discontinued or there is no product in stock,we wil negotiate with you whether you are wlling to replace it with anotherproduct of the same price, or refund you.
3. We provide you with permanent paid repair and paid replacement service, in any case the item is damaged, you can contact us
return.In the terms of quality assurance, you can request a return or exchange when the conditions for return or exchange are met2. If it is not within the warranty terms and you want to return or exchange the product, you should follow the following rules3. 3 daysafter you sign for the goods , but you should keep the goods without any wear or damage.4, f you are dissatisfied with the product (including but not imited to: you think there is a problem with the qualty of the product, you think you haverareived a fake nroduct vou think the product cannot meet your exoectations etc , please contact us emai: servce promop/ane.com),we arewilling to negotiate returns or refunds with you5. If the product you received is damaged (damaged in transit), we promise to return it for you free of charge6. If the item you receive is not as described, we promise to return it for free.
. f you dont wantit before you sian for it, you can refuse to san for t and please contact us. When we confirm that the loaistics status is refused to sigrfor or returned, we can return it for you free of charge
8. you dont want it anymore within7 days after you have sianed forit but beore unpacking, please contact us,we can return the product for you, but yoneed to bear the shipping cost.ili. Cannot be returned or exchanged in the following cases
1. Gifts cannot be returned or exchanged
2. Unconditional return and exchange within 3 days but your product is worn or artificially damaged3. Human-damaged goods cannot be returned or exchanged
4. Products that have been repaired after sales and have been repaired cannot be returned or exchanged
5Returns/Refunds :
.When you choose to return the product please contact us emai: serviceapromoplane.com) to obtain the return address and send the product backAfter we receive the product and check the returned product, we will refund you.
2.When you refuse to sign for recelpt and return the goods directly, we wil refund you after confirming that the logistics status is refused to sign forreceipt or returnedHI. When the goods you return do not meet the return conditions we wil negotiate with you for further processing methods. But please believe that we wilgive a satisfactory solution to both parties in 99% of the cases.
refund policy
in any case,we are wiling to negotiate a efund with you even fyour refund request is not isted on this page, you can stl contact us but pleose believethat we will give an order to both parties in 99% of cases satisfactory solution
1Refund application contact information:
1. E-mail: serviceapromoplane.com
2. Response time: reply your message within24 hours
2Conditions:ln the folowing cases, we can issue a refund directly to you. lf your refund reguest is not isted here please contact us, we are wiling tonegotiate refund matters with you.
1.lf you find that your card has been stolen, please contact us emai: service apromoplane.com),we wil refund you after verifying the situation2. f your relative/friend bought something with your card without your knowledge, you can request a refund, but you must return the item.2.if you are disatisfied with the product including but not limited to: you think there is a problem with the guality of the product, you think you havereceived a fake product you think the product cannot meet your expectations etc, , please contact us ema: serviceapromoplane.com), we arewilling to negotiate returns or refunds with you.
vi. If the item you received is damaged (damaged in transit), you can apply for a refund
vi. fthe goods are lost during transportation or you have not received the goods for a long time the goods have been falsely claimed,please contact usand we will refund you after we verify the facts.
1. If the item you received is not as described, you can request a refund
2.When you meet any retur conditions in the after-sales service, we wil handle the refund for you after receiving the goods and confirming that the
goods meet the refund conditions.
3. When you meet any other refund conditions in the after-sales service, we will handle the refund for you.
xii. If you agree to refund with us, we will handle the refund for you.
3Refund time:
.if you ore refundina the retun of an tem,.we wil orocess the refund within 1 business day of recelvina the returned tem and verifving thatitis elicibefor return.
2. If you initiate an order dispute and win, we will process the refund within 1 business day after the dispute is resolved.i lf your card is stolen and you apply for a refund,we wil process the refund within 1 working day after receiving your request and verifving that thesituation is true
I.For refunds for other reasons if you and us each an agreement on refund maters, we wil process the refund within 1 working day afterthe aareementis reached.
2. Since diferent banks have dlferent orocessing times in different regions of the world,we wil notify you as soon as the refund is processed. Usualyyou can receive the funds in real time/hours/days after we process the refund.
Refunds are not possible in the following cases
1. You cannot request a refund for a giveaway.
2. lf you purchased an item and you forgot the bil and chose to charge back, we cannot issue a refund to you.
5.
.We attach areat importance to your shopping experience and we sincerely hope that there wil be no disputes with you. if you have any obiections wewelcome you to contact us and negotate a solution. believe we can pass and negotiate in 99% of cases. Your friendly negotiation wil reach angareement on the disoute and aive vou the most sahsiactory resut But at anv time there moy be situatons where consensus cannot be reachedand at this time we can only seek the help of a third-party reteree. in order to deal with disputes more effectively, we wil connect you with ourpayment provider or bank, let them act as referees and work together to find a solution to the dispute.2. Please keep your transaction certificate as much as possible, it will be an important material for you to resolve disputes.IT.We 100 % recoanize the judgment of the third-party refere, so if you finaly win the dispute,we wil implement the udgment of the dispute as soon aspossible, so as to protect vour reasonable rights and interests
Company Name: HONG KONG WANWEI YAN SELECTION SUPPLYCHAIN LIMITED